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Our Story

Built in Austin. Built for Austin.

Shield Pest Solutions was founded in 2012 by Marcus and Elena Reyes, two Austin natives who were frustrated by pest control companies that treated homes as transactions rather than families. They set out to build something different — a locally owned operation where technicians actually care about the outcome, not just the invoice.

What started as a two-person operation out of a pickup truck has grown into a team of 14 licensed technicians serving over 2,400 Austin households. But the values haven't changed: honest assessments, fair pricing, and treatments that work the first time.

We live here. Our kids go to school here. We eat at the same restaurants and shop at the same markets as our customers. That's not a marketing line — it's why we hold ourselves to a higher standard than the national chains that don't have a stake in this community.

Shield Pest Solutions certified technician at work — 14 years protecting Austin families
2,400+ Austin Homes Protected

Our Mission

"To protect every Austin family with treatments that are as safe as they are effective — delivered by technicians who treat your home with the same care they'd give their own."

— Marcus & Elena Reyes, Founders

What We Stand For

Our Core Values

Every decision we make — from the products we use to how we answer the phone — is guided by these four principles.

Safety First

We use only EPA-registered formulations and follow strict safety protocols on every job. Your children and pets are treated as our responsibility, not an afterthought.

Guaranteed Results

We don't consider a job done until pests are gone and you're satisfied. If they come back between visits, so do we — at no additional charge, no questions asked.

Transparent Pricing

You'll always know exactly what you're paying and why before we begin. No hidden fees, no bait-and-switch upsells, no surprise charges on your invoice.

Community Focused

We're your neighbors. We sponsor local schools, source supplies from Austin businesses, and price our services to be accessible to every family in our community.

Certifications & Accreditations

Credentials You Can Count On

We hold every license and certification required to operate in Texas — and several voluntary ones that demonstrate our commitment to going above and beyond the minimum.

Texas Dept. of Agriculture Licensed

All technicians hold current TDA Structural Pest Control licenses.

BBB Accredited Business

A+ rating with the Better Business Bureau since 2014 with zero unresolved complaints.

NPMA Member

Active member of the National Pest Management Association, adhering to its Code of Ethics.

QualityPro Certified

NPMA's highest voluntary standard for professionalism, safety, and environmental stewardship.

The People Behind the Shield

Meet Our Technicians

Every technician on our team is background-checked, continuously trained, and genuinely invested in the quality of their work.

MR

Marcus Reyes

Founder & Lead Technician

Marcus has 14 years of field experience and holds a TDA Commercial Applicator license with endorsements in termite control and wood-destroying insects. He personally handles all termite inspections and complex infestations.

JW

Jordan Walsh

Senior Technician — 8 Years

Jordan specializes in rodent exclusion and bed bug elimination. His meticulous approach to finding and sealing entry points has earned him a near-perfect customer satisfaction rating over his eight-year career with Shield Pest.

AP

Alicia Paredes

Field Technician — 5 Years

Alicia joined Shield Pest after completing her biology degree at UT Austin. Her scientific background gives her a deeper understanding of pest biology and behavior, resulting in treatments that target the root cause rather than symptoms.

Where We Work

Serving Greater Austin & Surrounding Areas

We provide residential pest control throughout Travis, Williamson, Hays, and Bastrop counties. If you're not sure whether we cover your area, just call — we almost certainly do.

Austin
Round Rock
Cedar Park
Georgetown
Pflugerville
Leander
Buda
Kyle
Westlake Hills
Lakeway
Bastrop
Elgin
Manor
Hutto
Taylor
Dripping Springs